Sales Policy for SwiftHatoo Plant Store

Effective Date:December 31, 2024

Welcome to SwiftHatoo Plant Store! At SwiftHatoo, we are committed to offering high-quality houseplants and plant-related products with a seamless shopping experience, both in-store and online. This sales policy outlines the terms and conditions governing purchases made through our physical location at 18000 Wilson Creek Rd, Gallatin Gateway, Montana, or our online platform at www.swifthatoo.com. By shopping with us, you agree to comply with the following guidelines.

1. Pricing and Payment

Transparent Pricing

We pride ourselves on clear, competitive pricing for all products. The prices displayed on our website and in-store are inclusive of all applicable taxes unless otherwise stated. Prices are subject to change without prior notice, but we will always honor the price at the time of your purchase.

Accepted Payment Methods

We accept the following payment methods:

  • In-store: Cash, debit cards, credit cards (Visa, MasterCard, and American Express).
  • Online: Credit and debit cards, PayPal, and other secure digital payment options.
    For bulk or corporate orders, we also provide tailored payment solutions. Contact us at info@swifthatoo.com for more details.

Discounts and Promotions

Special discounts, seasonal sales, and promotional offers are available periodically. These discounts are valid only during the promotional period and cannot be combined with other offers unless explicitly stated. Visit www.swifthatoo.com/promotions for the latest deals.

2. Shipping and Delivery Policy

Local and Nationwide Shipping

We offer fast and reliable shipping to both local customers in Montana and nationwide. Shipping fees depend on the delivery location and the size/weight of your order.

  • Local delivery (within 50 miles): Standard rates or free for orders above $100.
  • Nationwide delivery: Calculated based on your zip code and order details at checkout.

Packaging and Plant Care

To ensure your plants arrive in perfect condition, we use eco-friendly packaging and temperature-controlled shipping methods. Each plant is carefully packaged with detailed care instructions to help you transition your plant to its new home.

Delivery Timeframes

  • Local deliveries: Within 2-3 business days.
  • Nationwide shipping: 5-7 business days.
    Tracking details will be provided once your order is dispatched.

Shipping Restrictions

Certain states or regions may have restrictions on specific plant species due to agricultural regulations. Please check your local guidelines or contact us at info@swifthatoo.com for clarification.

3. Return and Refund Policy

Customer Satisfaction Guarantee

At SwiftHatoo, your satisfaction is our priority. If you encounter any issues with your purchase, we are here to help.

Return Eligibility

We accept returns for the following reasons:

  • Damaged plants or products upon arrival.
  • Incorrect items received.
  • Plants showing significant health issues within 14 days of delivery.

To initiate a return, contact our support team at (406) 763-4505 or email us at info@swifthatoo.com with your order number and photos of the product.

Refund Process

Once your return is approved:

  • Refunds for eligible items will be processed within 7-10 business days.
  • Refunds will be issued via your original payment method.
  • Shipping fees are non-refundable unless the issue was caused by SwiftHatoo.

4. Bulk Orders and Corporate Gifting

Customized Solutions

For bulk orders, corporate gifting, or event decor, we offer tailored packages to suit your needs. Large orders may be eligible for discounts and custom delivery schedules.

Ordering Process

Contact us at info@swifthatoo.com with details about your requirements, and our team will assist you in selecting the perfect greenery to match your event or corporate aesthetic.

5. Customer Support and Assistance

Expert Guidance

Our team of plant specialists is here to provide personalized assistance, whether you need help choosing the right plant or caring for your existing collection.

Contact Us

6. Privacy and Data Protection

We value your privacy. All customer data collected during transactions is securely stored and used solely for order fulfillment and customer support purposes. For detailed information, please review our Privacy Policy at www.swifthatoo.com/privacy-policy.

7. Changes to the Sales Policy

SwiftHatoo reserves the right to amend this policy at any time. Changes will be communicated through our website and in-store notices.

Thank you for choosing SwiftHatoo Plant Store! For more information, visit www.swifthatoo.com and follow us on social media for updates, tips, and inspiration. Together, let’s grow greener spaces! 🌿