Refund and Returns Policy for SwiftHatoo Plant Store

Effective Date:December 31, 2024

At SwiftHatoo Plant Store, we are committed to providing high-quality plants and plant-related products. Your satisfaction is our top priority, and we understand that sometimes, returns or refunds may be necessary. This policy outlines the terms and conditions for requesting refunds or returning items purchased in-store or online at www.swifthatoo.com.

1. Eligibility for Returns and Refunds

Eligible Items

We accept returns or provide refunds for:

  • Plants or products that arrive damaged or defective.
  • Incorrect items sent due to processing errors.
  • Plants that show signs of poor health or deterioration within 14 days of delivery.

Non-Eligible Items

Returns or refunds are not available for:

  • Plants that have been improperly cared for or neglected after delivery.
  • Clearance or sale items (marked as “Final Sale”).
  • Customized or special-order items, unless defective or damaged upon arrival.

2. Return and Refund Process

Step 1: Contact Us

To initiate a return or refund, contact us via:

  • Email: info@swifthatoo.com
  • Phone: (406) 763-4505
    Provide the following details:
  • Order number
  • A clear description of the issue
  • Photos of the damaged or defective item (if applicable)

Step 2: Approval

Our customer service team will review your request within 3 business days. Once approved, you will receive instructions for returning the item or further steps for the refund.

Step 3: Return Shipping

  • For online orders, you are responsible for return shipping costs unless the issue was due to our error (e.g., wrong item sent or damaged on arrival).
  • Local customers can return items directly to our store at 18000 Wilson Creek Rd, Gallatin Gateway, Montana during business hours.

Step 4: Refund Processing

Once the returned item is received and inspected, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

3. Replacement Policy

If you receive a plant or product that is damaged or defective, we are happy to offer a replacement at no additional cost. Replacements are subject to availability. If the original item is out of stock, you may choose an alternative product of equal value or receive a full refund.

4. Important Guidelines

  • Packaging Returns: For returns, please package the item securely to prevent further damage during transit. SwiftHatoo is not responsible for items damaged due to inadequate packaging by the customer.
  • Timing: Refund or return requests must be initiated within 14 days of receiving your order.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns and refunds.

5. Exceptions for Plants

Plants are living items and may experience minor variations in appearance due to natural growth. Slight differences in size, shape, or color are not considered defects and do not qualify for returns or refunds.

6. Questions or Concerns?

If you have additional questions about our Refund and Returns Policy, don’t hesitate to reach out:

Thank you for choosing SwiftHatoo Plant Store! We appreciate your trust and are dedicated to ensuring a positive experience with every purchase. 🌿